Understand the problem
Damp appearing through a wall can be frustrating because a new finish may hide the problem only briefly. Moisture can originate from pipework, an adjacent room, rain entry or condensation. A useful investigation distinguishes these possibilities instead of treating every damp patch as the same fault.
Map the pattern and test the plumbing theory
We look at the distribution of moisture, nearby fittings, likely pipe routes and any change after water or heating use. Comparative readings and suitable circuit checks help assess whether a plumbing leak is active. Where access is needed, it is planned around the evidence rather than simply opening the most visibly damaged spot.
Signs that make an investigation worthwhile
- Paint or plaster repeatedly blistering
- Damp on both sides of an internal wall
- A stain close to a concealed water route
- Moisture that changes after a fixture is used
How we investigate
We choose methods around the question we need to answer, the system and the access available. Your job may require a combination of tests; every tool is not necessary on every visit.
Moisture mapping
Moisture mapping compares readings across affected and surrounding areas. It helps describe the extent and pattern of moisture so the investigation can focus on useful questions.
How this method worksThermal imaging
A thermal camera shows differences in surface temperature. Those patterns can help identify heating-pipe routes, unusual warmth or cooling and areas worth investigating more closely.
What this method can establishFrom evidence to access and repair
Once the findings support a source area, we explain the necessary opening or excavation and the implications for the surrounding finish. Access is agreed before the plumbing is exposed for confirmation and repair. Suitable parts and materials are chosen for the system, including suitable water-supply fittings.
Appropriate checks follow the repair. The Written Trace & Access report records the relevant findings and work, with supporting photographs where appropriate. All work we carry out within the agreed scope has a one-year workmanship warranty.
Before we attend
Share a history of previous damp treatments, repointing and plumbing repairs. Clear nearby cupboards if safe, and identify any inspection panels or known pipe routes.
Important scope information
A moisture-meter reading is not a diagnosis by itself. Plastering, painting and treatment of non-plumbing building defects are separate from the package.
£1,750 residential total including applicable tax. £100 deposit deducted; £1,650 balance. Agreed scope applies. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
An written record of the job
If you intend to claim, ask your insurer about approval and reporting requirements before attendance. The report supports the evidence for your submission, while the insurer decides cover, excesses and reimbursement under the policy. Detection, pipe repair and reinstatement may be treated differently.
Explore the report and claims processYour questions
What should I tell you before the visit?
Share a history of previous damp treatments, repointing and plumbing repairs. Clear nearby cupboards if safe, and identify any inspection panels or known pipe routes.
What are the practical limits or exclusions?
A moisture-meter reading is not a diagnosis by itself. Plastering, painting and treatment of non-plumbing building defects are separate from the package.
What does the £1,750 offer include?
For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Can I claim the cost back on my home insurance?
You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.