Understand the problem
Damp is a symptom with more than one possible cause. A hidden pipe leak, condensation, rain penetration or a building defect can produce overlapping signs. Our plumbing-led investigation aims to establish whether escaping water is contributing and to document what the available evidence supports.
A useful diagnosis explains the pattern
We discuss timing, heating, ventilation, rainfall and water-use patterns alongside the visible damage. Moisture mapping and suitable plumbing checks can help test likely causes. A reading taken from one point is compared with surrounding areas and relevant system findings. If a plumbing leak is not supported, the report should make the limitation clear rather than invent certainty.
Signs that make an investigation worthwhile
- A damp patch without a visible pipe fault
- Moisture returning after cosmetic treatment
- Conflicting explanations from previous visits
- Damp close to a bathroom, kitchen or heating route
How we investigate
We choose methods around the question we need to answer, the system and the access available. Your job may require a combination of tests; every tool is not necessary on every visit.
Moisture mapping
Moisture mapping compares readings across affected and surrounding areas. It helps describe the extent and pattern of moisture so the investigation can focus on useful questions.
How this method worksThermal imaging
A thermal camera shows differences in surface temperature. Those patterns can help identify heating-pipe routes, unusual warmth or cooling and areas worth investigating more closely.
What this method can establishFrom evidence to access and repair
Once the findings support a source area, we explain the necessary opening or excavation and the implications for the surrounding finish. Access is agreed before the plumbing is exposed for confirmation and repair. Suitable parts and materials are chosen for the system, including suitable water-supply fittings.
Appropriate checks follow the repair. The Written Trace & Access report records the relevant findings and work, with supporting photographs where appropriate. All work we carry out within the agreed scope has a one-year workmanship warranty.
Before we attend
Bring a timeline, safe photographs and records of previous treatments. Mention whether the problem changes with weather or occupancy, and avoid covering the affected area before it is inspected.
Important scope information
This is not a structural engineering, condensation-remediation or whole-building waterproofing service. Specialist follow-up may be appropriate where plumbing is ruled out.
£1,750 residential total including applicable tax. £100 deposit deducted; £1,650 balance. Agreed scope applies. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
An written record of the job
If you intend to claim, ask your insurer about approval and reporting requirements before attendance. The report supports the evidence for your submission, while the insurer decides cover, excesses and reimbursement under the policy. Detection, pipe repair and reinstatement may be treated differently.
Explore the report and claims processYour questions
What should I tell you before the visit?
Bring a timeline, safe photographs and records of previous treatments. Mention whether the problem changes with weather or occupancy, and avoid covering the affected area before it is inspected.
What are the practical limits or exclusions?
This is not a structural engineering, condensation-remediation or whole-building waterproofing service. Specialist follow-up may be appropriate where plumbing is ruled out.
What does the £1,750 offer include?
For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Can I claim the cost back on my home insurance?
You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.