Understand the problem
Water beneath a bathroom can have several very different causes. A pressurised pipe, bath waste, shower trap, seal or waterproofing detail may need a different investigation. Knowing whether the leak occurs constantly or only during use is valuable evidence.
Test the possible sources in a sensible sequence
We discuss the timing, inspect accessible connections and consider supply and use-related paths separately. Controlled use checks, moisture readings and inspection of accessible voids can help explain where water is entering the structure. If the fault is in plumbing, targeted access and repair can be planned. When the issue is a failed finish or waterproofing system, that needs to be clearly distinguished from pipework.
Signs that make an investigation worthwhile
- A stain below a bathroom or ensuite
- Damp beside a shower tray or bath
- Water appearing after a particular fixture is used
- A concealed cistern area that stays wet
How we investigate
We choose methods around the question we need to answer, the system and the access available. Your job may require a combination of tests; every tool is not necessary on every visit.
Moisture mapping
Moisture mapping compares readings across affected and surrounding areas. It helps describe the extent and pattern of moisture so the investigation can focus on useful questions.
How this method worksControlled dye testing
A suitable tracing dye can help investigate a suspected water pathway in a controlled use-related test. It may add evidence where water appears after a fixture or waste connection is used.
What this method can establishFrom evidence to access and repair
Once the findings support a source area, we explain the necessary opening or excavation and the implications for the surrounding finish. Access is agreed before the plumbing is exposed for confirmation and repair. Suitable parts and materials are chosen for the system, including suitable water-supply fittings.
Appropriate checks follow the repair. The Written Trace & Access report records the relevant findings and work, with supporting photographs where appropriate. All work we carry out within the agreed scope has a one-year workmanship warranty.
Before we attend
Note which fixture was used before the leak appeared and how long the delay was. Keep access panels clear and tell us about recent resealing or bathroom refurbishment.
Important scope information
Retiling, replacing bathroom finishes and rebuilding waterproofing are not included in the residential plumbing package. The diagnosis determines the appropriate remedy.
£1,750 residential total including applicable tax. £100 deposit deducted; £1,650 balance. Agreed scope applies. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
An written record of the job
If you intend to claim, ask your insurer about approval and reporting requirements before attendance. The report supports the evidence for your submission, while the insurer decides cover, excesses and reimbursement under the policy. Detection, pipe repair and reinstatement may be treated differently.
Explore the report and claims processYour questions
What should I tell you before the visit?
Note which fixture was used before the leak appeared and how long the delay was. Keep access panels clear and tell us about recent resealing or bathroom refurbishment.
What are the practical limits or exclusions?
Retiling, replacing bathroom finishes and rebuilding waterproofing are not included in the residential plumbing package. The diagnosis determines the appropriate remedy.
What does the £1,750 offer include?
For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Can I claim the cost back on my home insurance?
You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.