Understand the problem
You can see what the water is doing without being able to see where it starts. In a finished home, the challenge is to obtain useful evidence while limiting disruption to floors, walls and fittings. Our investigation considers likely pipe routes and the way water can travel through a building.
A visible stain is a clue, not a drilling target
Water can follow a joist, cable route, pipe sleeve or membrane and appear some distance from the escape. Moisture mapping, temperature patterns, suitable pressure tests and listening can help distinguish the affected area from the likely source. We compare those findings before suggesting an opening. Where an accessible void is available, a borescope may add direct visual evidence.
Signs that make an investigation worthwhile
- A damp patch with no visible leaking joint
- Musty areas near a concealed pipe route
- Moisture beneath a finished floor
- A leak that previous visual checks could not explain
How we investigate
We choose methods around the question we need to answer, the system and the access available. Your job may require a combination of tests; every tool is not necessary on every visit.
Moisture mapping
Moisture mapping compares readings across affected and surrounding areas. It helps describe the extent and pattern of moisture so the investigation can focus on useful questions.
How this method worksBorescope inspection
A compact inspection camera can provide a view into an accessible void or opening. It may reveal pipework, moisture or a route that cannot be seen from the room.
What this method can establishFrom evidence to access and repair
Once the findings support a source area, we explain the necessary opening or excavation and the implications for the surrounding finish. Access is agreed before the plumbing is exposed for confirmation and repair. Suitable parts and materials are chosen for the system, including suitable water-supply fittings.
Appropriate checks follow the repair. The Written Trace & Access report records the relevant findings and work, with supporting photographs where appropriate. All work we carry out within the agreed scope has a one-year workmanship warranty.
Before we attend
Tell us about extensions, buried pipework, underfloor heating and any floor build-up you know. Photos from refurbishment work can be especially helpful. Do not lift finishes just to prepare for the visit.
Important scope information
Concealed pipe routes and layered floors can limit the precision of surface tests. Further targeted access may be needed to confirm the exact fault.
£1,750 residential total including applicable tax. £100 deposit deducted; £1,650 balance. Agreed scope applies. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
An written record of the job
If you intend to claim, ask your insurer about approval and reporting requirements before attendance. The report supports the evidence for your submission, while the insurer decides cover, excesses and reimbursement under the policy. Detection, pipe repair and reinstatement may be treated differently.
Explore the report and claims processYour questions
What should I tell you before the visit?
Tell us about extensions, buried pipework, underfloor heating and any floor build-up you know. Photos from refurbishment work can be especially helpful. Do not lift finishes just to prepare for the visit.
What are the practical limits or exclusions?
Concealed pipe routes and layered floors can limit the precision of surface tests. Further targeted access may be needed to confirm the exact fault.
What does the £1,750 offer include?
For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Can I claim the cost back on my home insurance?
You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.