Understand the problem
A suspected leak beneath screed or a valuable floor finish needs a careful plan. Wet underfloor heating may have multiple loops and zones, so finding which circuit is losing pressure is an important first step. The coldest patch on a thermal image is not automatically the leak.
Narrow down the circuit before the search area
We review manifold access, system layout and any previous balancing or repair work. Suitable circuit checks help distinguish an accessible manifold issue from a concealed loop fault. Thermal imaging can support route identification in the right operating conditions; tracer testing may help refine the search. We explain any proposed opening and the implications for the surrounding floor before access begins.
Signs that make an investigation worthwhile
- A wet underfloor-heating system losing pressure
- Damp or changing floor finishes
- A suspected damaged loop after building work
- A pressure issue isolated to a heating zone
How we investigate
We choose methods around the question we need to answer, the system and the access available. Your job may require a combination of tests; every tool is not necessary on every visit.
Thermal imaging
A thermal camera shows differences in surface temperature. Those patterns can help identify heating-pipe routes, unusual warmth or cooling and areas worth investigating more closely.
How this method worksTracer-gas leak detection
A suitable specialist tracer-gas test can help locate an escape from an isolated pipe section. A sensitive detector is used to investigate where the gas emerges above or around the suspected route.
What this method can establishFrom evidence to access and repair
Once the findings support a source area, we explain the necessary opening or excavation and the implications for the surrounding finish. Access is agreed before the plumbing is exposed for confirmation and repair. Suitable parts and materials are chosen for the system, including suitable water-supply fittings.
Appropriate checks follow the repair. The Written Trace & Access report records the relevant findings and work, with supporting photographs where appropriate. All work we carry out within the agreed scope has a one-year workmanship warranty.
Before we attend
Have manifold information, installation plans and photographs available if you have them. Mention the floor construction and any restrictions from the floor manufacturer. Electric underfloor heating is a different system and not a water-leak service.
Important scope information
Heat spreads through floor layers and gas can travel through voids. Findings need corroboration, and replacement floor coverings or decorative finishes are excluded.
£1,750 residential total including applicable tax. £100 deposit deducted; £1,650 balance. Agreed scope applies. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
An written record of the job
If you intend to claim, ask your insurer about approval and reporting requirements before attendance. The report supports the evidence for your submission, while the insurer decides cover, excesses and reimbursement under the policy. Detection, pipe repair and reinstatement may be treated differently.
Explore the report and claims processYour questions
What should I tell you before the visit?
Have manifold information, installation plans and photographs available if you have them. Mention the floor construction and any restrictions from the floor manufacturer. Electric underfloor heating is a different system and not a water-leak service.
What are the practical limits or exclusions?
Heat spreads through floor layers and gas can travel through voids. Findings need corroboration, and replacement floor coverings or decorative finishes are excluded.
What does the £1,750 offer include?
For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Can I claim the cost back on my home insurance?
You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.