Understand the problem
Finding the source is only part of resolving a leak. A detection-only visit can leave you arranging access, another trade, materials and the final record. Our agreed residential package includes the investigation, necessary access, plumbing repair, appropriate tests and Written Trace & Access report.
One agreed scope, from first clues to checked repair
Once the evidence supports a source, we explain the access required and the effect on surrounding finishes. Suitable parts are selected for the pipe and application, including suitable water-supply fittings. After the plumbing repair, appropriate checks assess the result. The report brings the findings and work together, and our workmanship is covered for one year.
Signs that make an investigation worthwhile
- A concealed leak that needs both finding and fixing
- A leak located but not yet accessed or repaired
- A damaged pipe below a wall or floor finish
- A homeowner wanting a clear agreed residential price
How we investigate
We choose methods around the question we need to answer, the system and the access available. Your job may require a combination of tests; every tool is not necessary on every visit.
Pressure testing
A controlled pressure test helps assess whether a suitable section of pipework holds pressure under the chosen test conditions. It is an important way to narrow an investigation before locating the escape.
How this method worksTracer-gas leak detection
A suitable specialist tracer-gas test can help locate an escape from an isolated pipe section. A sensitive detector is used to investigate where the gas emerges above or around the suspected route.
What this method can establishFrom evidence to access and repair
Once the findings support a source area, we explain the necessary opening or excavation and the implications for the surrounding finish. Access is agreed before the plumbing is exposed for confirmation and repair. Suitable parts and materials are chosen for the system, including suitable water-supply fittings.
Appropriate checks follow the repair. The Written Trace & Access report records the relevant findings and work, with supporting photographs where appropriate. All work we carry out within the agreed scope has a one-year workmanship warranty.
Before we attend
Share any previous detection report, photographs and known pipe details. Confirm that the person agreeing the work can authorise access and understands the separate reinstatement needed afterwards.
Important scope information
The £1,750 total includes applicable tax. £100 is paid after booking confirmation and deducted, leaving £1,650. Decorative and remedial reinstatement and unrelated work are excluded.
£1,750 residential total including applicable tax. £100 deposit deducted; £1,650 balance. Agreed scope applies. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
An written record of the job
If you intend to claim, ask your insurer about approval and reporting requirements before attendance. The report supports the evidence for your submission, while the insurer decides cover, excesses and reimbursement under the policy. Detection, pipe repair and reinstatement may be treated differently.
Explore the report and claims processYour questions
What should I tell you before the visit?
Share any previous detection report, photographs and known pipe details. Confirm that the person agreeing the work can authorise access and understands the separate reinstatement needed afterwards.
What are the practical limits or exclusions?
The £1,750 total includes applicable tax. £100 is paid after booking confirmation and deducted, leaving £1,650. Decorative and remedial reinstatement and unrelated work are excluded.
What does the £1,750 offer include?
For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Can I claim the cost back on my home insurance?
You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.