Understand the problem
A leak in a rented property needs more than a quick verbal explanation. The landlord needs to know the source and cost, the tenant needs a workable appointment, and the insurer may need a written record. We help bring the investigation and agreed repair into one clear sequence.
An organised instruction makes the visit more effective
Provide a named person who can approve access and the scope of work, along with tenant contact arrangements. We review the reported symptoms and any prior repairs, then investigate with methods suited to the system. Findings, work and testing are recorded so the property record does not depend on messages passed between several people.
Signs that make an investigation worthwhile
- A tenant reporting recurring damp or pressure loss
- Repeat repair visits without a confirmed source
- An insurer asking for a leak report
- A property manager needing an access and repair plan
How we investigate
We choose methods around the question we need to answer, the system and the access available. Your job may require a combination of tests; every tool is not necessary on every visit.
Pressure testing
A controlled pressure test helps assess whether a suitable section of pipework holds pressure under the chosen test conditions. It is an important way to narrow an investigation before locating the escape.
How this method worksMoisture mapping
Moisture mapping compares readings across affected and surrounding areas. It helps describe the extent and pattern of moisture so the investigation can focus on useful questions.
What this method can establishFrom evidence to access and repair
Once the findings support a source area, we explain the necessary opening or excavation and the implications for the surrounding finish. Access is agreed before the plumbing is exposed for confirmation and repair. Suitable parts and materials are chosen for the system, including suitable water-supply fittings.
Appropriate checks follow the repair. The Written Trace & Access report records the relevant findings and work, with supporting photographs where appropriate. All work we carry out within the agreed scope has a one-year workmanship warranty.
Before we attend
Confirm permission to enter, keys, tenant availability and who can authorise opening finishes. Share relevant previous reports and the insurer’s evidence requirements before the visit.
Important scope information
The owner or authorised manager remains responsible for permissions and separate reinstatement arrangements. Commercial portfolios and communal instructions are scoped individually.
£1,750 residential total including applicable tax. £100 deposit deducted; £1,650 balance. Agreed scope applies. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
An written record of the job
If you intend to claim, ask your insurer about approval and reporting requirements before attendance. The report supports the evidence for your submission, while the insurer decides cover, excesses and reimbursement under the policy. Detection, pipe repair and reinstatement may be treated differently.
Explore the report and claims processYour questions
What should I tell you before the visit?
Confirm permission to enter, keys, tenant availability and who can authorise opening finishes. Share relevant previous reports and the insurer’s evidence requirements before the visit.
What are the practical limits or exclusions?
The owner or authorised manager remains responsible for permissions and separate reinstatement arrangements. Commercial portfolios and communal instructions are scoped individually.
What does the £1,750 offer include?
For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Can I claim the cost back on my home insurance?
You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.