Understand the problem
If your insurer asks you to establish the cause of an escape of water, a clear technical record matters. Leak Seaker combines the investigation with an Written Trace & Access report that helps explain what was found, why access was needed and what plumbing work followed.
Give the insurer a usable account of the job
Tell us about the claim reference and any reporting instructions before attendance. The report records relevant observations, methods, source findings and access or repair details, with supporting photographs where appropriate. Keep it with the invoice and correspondence. Your insurer can then assess the evidence against the policy rather than relying on your recollection of the visit.
Signs that make an investigation worthwhile
- An insurer requesting trace-and-access evidence
- A concealed leak needing justified opening
- A claim requiring photographs and findings
- A need to explain the plumbing repair and separate reinstatement
How we investigate
We choose methods around the question we need to answer, the system and the access available. Your job may require a combination of tests; every tool is not necessary on every visit.
Moisture mapping
Moisture mapping compares readings across affected and surrounding areas. It helps describe the extent and pattern of moisture so the investigation can focus on useful questions.
How this method worksPressure testing
A controlled pressure test helps assess whether a suitable section of pipework holds pressure under the chosen test conditions. It is an important way to narrow an investigation before locating the escape.
What this method can establishFrom evidence to access and repair
Once the findings support a source area, we explain the necessary opening or excavation and the implications for the surrounding finish. Access is agreed before the plumbing is exposed for confirmation and repair. Suitable parts and materials are chosen for the system, including suitable water-supply fittings.
Appropriate checks follow the repair. The Written Trace & Access report records the relevant findings and work, with supporting photographs where appropriate. All work we carry out within the agreed scope has a one-year workmanship warranty.
Before we attend
Ask your insurer about pre-authorisation, its preferred evidence and any limit or excess. Check whether trace and access, pipe repair and reinstatement are covered differently.
Important scope information
Written Trace & Access reporting does not guarantee claim acceptance, reimbursement or payment of the full £1,750. The insurer applies your policy terms and makes the decision.
£1,750 residential total including applicable tax. £100 deposit deducted; £1,650 balance. Agreed scope applies. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
An written record of the job
If you intend to claim, ask your insurer about approval and reporting requirements before attendance. The report supports the evidence for your submission, while the insurer decides cover, excesses and reimbursement under the policy. Detection, pipe repair and reinstatement may be treated differently.
Explore the report and claims processYour questions
What should I tell you before the visit?
Ask your insurer about pre-authorisation, its preferred evidence and any limit or excess. Check whether trace and access, pipe repair and reinstatement are covered differently.
What are the practical limits or exclusions?
Written Trace & Access reporting does not guarantee claim acceptance, reimbursement or payment of the full £1,750. The insurer applies your policy terms and makes the decision.
What does the £1,750 offer include?
For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Can I claim the cost back on my home insurance?
You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.